The Applicability of the Public Sector Service Value Chain Theory in Public High School Institutions in the Pernambuco State
Abstract
The purpose of this article is to present the results of the application of the Public Sector Service Value Chain theory. This is done by identifying the existing relation between the work engagement of public employees to their work, citizen satisfaction with public services received, and the resulting credibility of institutions, as well as the influential factors of these constructs, in three public schools in the Pernambuco state - two state schools and one federal school.
Author Biography
Gustavo Farina
is a TCU employee. He holds a Bachelor Degree in Computer Science from the Federal University of Pernambuco and has a specialization degree in Business Administration from FGV Management. He also has Master’s Degree in Business Administration from the FBV/DeVry Brazil.
James Anthony Falk
has a PhD in Public Administration from the University of Georgia (USA). He is a Professor Emeritus of the CCSA/UFPE and Professor of the Business Administration course (undergraduate) and of the Professional Master Course in Business Administration of the FBV/DeVry Brazil.